I have been a Les Clefs d’Or USA Concierge for 13 years and have worked with Hector for over 7 years after becoming introduced to his Water Sports experience. There are many reasons for this privilege and continued support. Many organizations will over promise and under deliver an expected service in this day and age. This is not the case with Hector’s Water Sports. Not only does Hector promise a safe and fun overall experience, he adds his personality and humor with each and every interaction with customers, leaving them with an amazing experience and a fond memory of what true service is all about. In my humble opinion, this is paramount in this industry and for that reason I chose to only work with Hector’s Water Sports for many of my very selective guests at my luxury property, the Epic Hotel. My hotel is located in Downtown Miami, and I could chose to use other vendors near my hotel at the nearby marina but something is missing with all of them. Hector’s Water Sports is a rare Jet Ski excursion and tour filled with excitement, fun and incredible views form inside Miami’s waterways surrounding this electrifying city. EPIC Hotel is only one of a long list of luxury hotels that choose to use Hector for his outstanding customer satisfaction and safety rating including others such as St. Regis, The Marriott Marquis, Trump Doral, The Mandarin Oriental and many more from South Beach to Doral and Downtown/Brickell. To top this all off, Hector will provide another level of customer service by arranging to pick up your customers or guests at no additional cost!Hector understands that a happy guest is a return guest, repeat business and a way to spread the word about his overall service and satisfaction. This is why I highly recommend this experience to anyone looking for the total package in a water sports excursion.
As former concierge and former president of the Southern Florida Concierge Association, I have had the pleasure of working personally with Hector to arrange jet skiing tours for guests for many years. I can’t quite recall when we first began working together but I do know it was prior to my 1999 transfer from a Brickell Avenue hotel to a South Beach Resort.My referrals to Hector have included last minute, one hour tours for couples and individuals as well as long planned out multiple hour group excursions. Hector has delivered memorable picturesque experiences to all of them. His undeniable love for the water, knowledge of Miami’s waterfront landscape, sense of care for our guests/his customers in addition to his confident and responsible management of his business are part of the reasons why I began recommending him and why I have continued to do so after all these years. In my current capacity as director of Guest Services at The Betsy, South Beach, Miami Beach’s only Four-Star/Four-Diamond boutique hotel, I directly oversee concierge, bellman and front office services. I have introduced Hectors Water Sports to my current concierge team and I’ve instructed them to refer guests to him because he has earned our trust and support.Hector is clearly the most known, recognized and recommended jetski tour operator in Miami. What may sound like a bold statement is actually a quantifiable fact.
As a concierge in Miami Beach, I have used Hector’s services with Hector’s Water Sports for nearly two decades. What sets Hector apart from his competitors for me is his ability to appeal to all types of people. He can interact with guests whose expectations are geared to a more luxury experience, and for a family a family who want a more causal, relaxed experience His Jet Ski’s are well maintained, and the tour he provides is fun and informative. I heartily suggest you give Hector a try when you want to Jet Ski in beautiful Biscayne Bay.
I have known Mr. Herrera for the last 10 years, during that time, his company of Jet Skis has been my #1 recommendation to all my guests and members at the Trump National Doral (formerly the Doral Golf Resort).Hector has always been a true professional in his field and I have always received nothing but praise about his safe and exciting Jet Ski Tours around the Miami Bay area.As he stated on his promotion “Often copied, never duplicated”. I concur!
This letter is to attest I know Hector, owner of Hector’s Water Sports since 2003.I have been referring and making reservations of Jet Skis to our guests for the last 13 years and Hector brings the ultimate water experience.At the St. Regis Bal Harbour Resort , our discerning guests expect the best quality products and of course the best service and when it comes to water sports, Hector is the Jet Ski business sour concierge team relies on.